Has my order shipped?

Registered Customers:  Click the "My Account / Order Status" link at the top right hand side of our site to log in to your account then click on "Review orders / track package" to see all of your recent orders.  Click the "View or change order" button to the right of the order for which you would like to see tracking information, if available.

Processing and Delivery Times:

Scratch Off Cards and Notes of Advice Cards - We will email a proof for each item in your order within 24 business hours. We will not print your order until you have had an opportunity to review, and approve, a proof. Once a proof has been approved, your order will ship within 3-4 business days. Please allow 3-5 business days for transit time.

Wedding Program Fans - Once you have approved a proof for your program, please allow 5 business days for printing and an additional 3-5 business days for transit time via Ground Service.

How do I track my order?

We email a shipment notification containing tracking information to the email address provided when an order is ready to ship.  Please note that some items may ship separately but that you will not incur any additional shipping charges for separate shipments.

My order never arrived.

We email a shipment notification containing tracking information to the email address provided when an order is ready to ship.  Please use this tracking information to determine if the package was delivered or to see if the package is being held at a carrier's hub.
 
If your package shows to be "delivered", please contact Brides and Bells Customer Service at 877-368-2311 for assistance.
 
All lost packages must be reported to us within 14 days of shipment.  After 14 days, we cannot process a claim or replace your order.

Questions, Problems or Concerns?
Please contact us using the "Contact Us" link found at the bottom of each page, or by telephone at (877) 368-2311 during normal office hours, if your package shows to be "delivered" or if you need assistance in determining if or when your order shipped.