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 Return to Help Index
| Shipping Information |
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Shipping Methods ~ Processing Times
Standard Ground Service: typically provides delivery for most of our
products within 7* business days allowing 3 business days for processing/personalization* and 4 business days for transit time. Information regarding processing times is noted in the "Availability" field on each product page.
*IMPORTANT - Some items / product lines require more than 3 business days for processing or for transit time. This includes, but is not limited to, the following:
Name Stools
Personalized Pens
Personalized Ribbon
Personalized Wall Frames
WeddingStar Products
Second Day Service:
Since Second Day Service
is not available for all products, we do not offer this service through
our shopping cart. Please contact us if you need your order in less
than 7 business days.
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| Shipping Policy |
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Please view our Shipping Policy for complete details regarding our shipping methods, rates, and actions to take if an order is received damaged or is not received at all. If we have left any question unanswered, please contact us at (877) 368-2311 during our normal office hours or by using the "Contact Us" link located at the bottom of each page. |
| What are your shipping rates? |
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Shipping Charges
For all products on our website shipping within the 48 continental United States, with the exception of Kate Aspen products, Wedding Star products, and the Ecospheres, shipping charges will be based on the dollar amount of your subtotal.
Shipping for Kate Aspen products (products prefixed with an "A") are calculated based on weight and destination. Kate Aspen product cannot ship via an Express Method such as Second Day Air.
We do not ship Wedding Star products via an express method.
Ecospheres must ship via an Overnight Service directly from the manufacturer, therefore these items incur higher shipping charges.
Shipping rates for all products except Ecospheres and Kate Aspen products (product codes beginning with "A")
to destinations within the 48 continental United States
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Dollar Amount
of Order |
Standard
Shipping*
(Not applicable for Ecosphere or Kate Aspen products) |
Second Day
Service^
(only available for Cathy's Concepts products; see below) |
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$0.01 - $25.00 |
$7.75 |
$30.00 |
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$25.01 - $125.00 |
$7.75 |
$30.00 |
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$125.01 - $150.00 |
$7.75 |
$33.00 |
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$150.01 - $200.00 |
$7.75 |
$35.00 |
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$200.01 - $250.00 |
$7.75 |
$37.00 |
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$250.01 - $300.00 |
$7.75 |
$39.00 |
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$300.01 - $400.00 |
$7.75 |
$41.00 |
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$400.01 - $500.00 |
$7.75 |
$43.00 |
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$500.01 and over |
$7.75 |
call |
*Standard Shipping provides delivery 1-5 business days following shipment. Be sure to allow five (5) business days for processing time prior to shipment. We will use UPS, USPS Priority Mail, Federal Express, and/or Airborne Express (DHL) as a carrier for these shipments, at our discretion. Standard Shipping cannot be used to ship to Alaska, Hawaii, or Puerto Rico.
^Second Day Service is available only for our Cathy's Concepts products (product codes beginning with "C") and is not available for any other product line on our website including Kate Aspen (product codes beginning with "A"), Event Blossom (product codes beginning with "EB"), and WeddingStar (product codes beginning with "W").
Second Day Service provides delivery on the second business day following shipment. Be sure to allow five (5) business days for processing time prior to shipment. We will use UPS, USPS, Federal Express, and/or Airborne Express (DHL) as a carrier for these shipments, at our discretion. Rates to Hawaii and Alaska may be slightly higher; please contact us to obtain a shipping quote.
If you would like to have your order shipped via Second Day Service, please contact us via telephone to make this request. We will change the shipping method for you and will provide you with your new order total via email. |
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| Lost Packages |
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We email a shipment notification containing tracking information to the email address provided when an order is ready to ship. This information is also available by logging into your account on our website.
Please use this tracking information to determine if the package was delivered or to see if the package is being held at a carrier's hub.
If your package shows to be "delivered" but is not at your location, please contact Brides and Bells' Customer Service using one of the methods shown below for assistance.
Registered Customers: Click the " My Account / Order Status" link at the top right hand side of our site to log in to your account and to track your order status. Be sure that all of the items in your order have shipped already as some items may ship separately.
All lost packages must be reported to us within 14 days of shipment. After 14 days, we cannot process a claim or replace your order.
Email: Click the "Contact Us" button located at the bottom of each page. Please provide us with your name, order number, and daytime telephone number.
Telephone: Call us at (877) 368-2311 during normal office hours. If you are calling outside of our normal office hours, please leave us a message that includes your name, order number, daytime telephone number, and the products that did not arrive.
Do not file a claim with the carrier. Brides and Bells cannot replace the package or issue a credit if the customer files a claim with the carrier. A replacement order or credit will only be made after the claims process has been completed (about three to five business days). Brides and Bells will determine if your product will be reshipped or if we will issue a credit. All credits are given in the same manner payment was received. |
| Damaged Packages and/or Damaged Items |
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Report any damage found after opening your boxes and examining the merchandise to us within two (2) business days of delivery via one of the methods shown below so that we may begin the replacement process. To protect yourself, if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper.
If you accept damaged merchandise, the shipper has the right to inspect the original shipping cartons before honoring your claim. Disposing of cartons prior to filing a shipping damage claim may limit your ability to receive reimbursement or replacement for those items. Providing notification of damage after two (2) business days will be an issue between the customer and the carrier.
If you are present at delivery, please refuse delivery of all packages that appear to have been damaged in transit and notify us immediately at (877) 368-2311 so that we can initiate the replacement process. Do not file a claim with the carrier. Brides and Bells cannot replace the package or issue a credit if the customer files a claim with the carrier.
By leaving a signed note giving the carrier permission to leave a package at the door, or by having a signature release on file with the carrier for your address, you have released the carrier and Brides and Bells of any and all responsibility for loss or damage. If you are unsure as to whether a signature release is on file with the carrier for your address, please contact the carrier directly.
Telephone: Call us at (877) 368-2311 during our normal office hours. If you are calling outside of our normal office hours, please leave us a message that includes your name, order number or customer number, the product(s) to be returned, and daytime telephone number. |
| When will my order ship? |
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Most orders containing in stock items require five (5) business days for processing and are delivered within ten (10) business days after order placement. Please allow 10 BUSINESS DAYS for your order to be delivered beginning the day after your order has been placed. Some personalized products may require additional time.
Processing times, noted as "Availability" on each product page, may vary for each product and a product's stock status may also affect when your order arrives We attempt to update product availability information daily to ensure that you are aware of any backorder or discontinued situations. However, we will notify you if stock of an item that you have ordered has been depleted or discontinued.
Since some of our items may be shipped to you directly from our suppliers, your order may be received in multiple shipments. You will not incur additional shipping charges for these shipments.
Tracking numbers are provided for each shipment via email to the email address provided on your order. If you chose to register as a customer, you may click the " My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive an emailed shipment confirmation when your order has shipped and tracking information, if available, within 24-48 hours of shipment. |
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