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Order Status

Has my order shipped?

Registered Customers:  Click the "My Account / Order Status" link at the top right hand side of our site to log in to your account then click on "Review orders / track package" to see all of your recent orders.  Click the "View or change order" button to the right of the order for which you would like to see tracking information, if available.
 
Processing and Delivery Times:
Please allow 3-5 business days for processing and 3-5 business days for transit time.

Tracking Numbers:
We email a shipment notification containing tracking information to the email address provided when an order is ready to ship.  Please note that some items may ship separately but that you will not incur any additional shipping charges for separate shipments.
 
Questions, Problems or Concerns?
Please contact us using the "Contact Us" link found at the bottom of each page, or by telephone at (877) 368-2311 during normal office hours, if your package shows to be "delivered" or if you need assistance in determining if or when your order shipped.

How do I track my order?

We email a shipment notification containing tracking information to the email address provided when an order is ready to ship.  Please note that some items may ship separately.

Registered Customers:  Click the "My Account / Order Status" link at the top right hand side of our site to log in to your account then click on "Review orders / track package" to see all of your recent orders.  Click the "View or change order" button to the right of the order for which you would like to see tracking information, if available.

Please contact us using the "Contact Us" link found at the bottom of each page, or by telephone at (877) 368-2311 during normal office hours, if you need assistance in obtaining your tracking information.

My order never arrived.

We email a shipment notification containing tracking information to the email address provided when an order is ready to ship.  Please use this tracking information to determine if the package was delivered or to see if the package is being held at a carrier's hub.
 
If your package shows to be "delivered", please contact Brides and Bells Customer Service using one of the methods shown below for assistance.
 
Registered Customers:  Click the "My Account / Order Status" link at the top right hand side of our site to log in to your account and to track your order status. Be sure that all of the items in your order have shipped already as some items may ship separately.
 
All lost packages must be reported to us within 14 days of shipment.  After 14 days, we cannot process a claim or replace your order.

Email: Click the "Contact Us" button located at the bottom of each page.  Please provide us with your name, order number, and daytime telephone number.
Telephone:  Call us at (877) 368-2311 during normal office hours.  If you are calling outside of our normal office hours, please leave us a message that includes your name, order number, daytime telephone number, and the products that did not arrive.
 
Do not file a claim with the carrier. Brides and Bells cannot replace the package or issue a credit if the customer files a claim with the carrier.  A replacement order or credit will only be made after the claims process has been completed (about three to five business days).  Brides and Bells will determine if your product will be reshipped or if we will issue a credit.  All credits are given in the same manner payment was received.

An item is missing from my shipment.

Since some of our items may be shipped to you directly from our suppliers, your order may be received in multiple shipments.  Please review the packing slip enclosed with your package to see if all items on the packing slip were received.

Registered Customers:  Click the "My Account / Order Status" link at the top right hand side of our site to log in to your account and to track your order status. Be sure that all of the items in your order have shipped already as some items may ship separately.

If an item shown on your packing slip is missing from your package, we require that you notify us within two (2) business days of receipt of the package.  Please use one of the methods shown below to notify us of the missing item(s).

Email: Click the "Contact Us" button located at the bottom of each page.  Please provide us with your name, order number, daytime telephone number, and the name/item number of the missing item(s).

Telephone:  Call us at (877) 368-2311 during normal office hours.  If you are calling outside of our normal office hours, please leave us a message that includes your name, daytime telephone number, and the name/item number(s) of the missing item(s).

I received the wrong product.

Please accept our apologies!
 
If you feel that you have received the wrong product, please contact customer service
within 48 hours of receiving your order.  We may be unable to obtain replacement
products if we receive your request after this time.
 
Important: DO NOT return any products to us without contact customer service
first and receiving a reply.

Online:  Please complete our online Return/Exchange Form to notify us of the error.
Telephone:  Call us at (877) 368-2311 during our normal office hours.  If you are calling
outside of our normal office hours, please leave us a message that includes your name,
customer number or order number, daytime telephone number, the product that was not
received and a name, item number or description of the product that was received.ludes your name, order number, daytime telephone number, and the name/item number(s) of the missing item(s).